We believe that a happy client is key to a healthy business. Therefore we are always looking to improve and for that it’s important to understand clients needs and thoughts. We did anonymous surveys to active clients some months ago and below you will find the questions, the answers and what we did about it.
Have you ever used Personal Training services or Injury Rehab services before?
How happy are you with our services?
Scale: 1-5 stars being 0 stars very unhappy and 5 stars extremely happy
How likely is it that you would recommend this service to a friend or colleague?
This means that the big majority of our clientele are promoters. Thank you!
Nevertheless we needed to find out why not everyone was a promotor. So we kept digging.
How happy are you with our technical knowledge?
Scale: 1-5 stars being 0 stars very unhappy and 5 stars extremely happy
Thank you!
Nevertheless, just because we got 5 starts, we won’t stop improving our technical knowledge.
How happy are you with our facilities?
Scale: 1-5 stars being 0 stars very unhappy and 5 stars extremely happy
The feedback was not good enough so we moved from our old central London facility to a better, more luxury and with natural light space. In our City of London facility we bought more fitness equipment.
How happy are you with our payment system?
Scale: 1-5 stars being 0 stars very unhappy and 5 stars extremely happy
4 starts was not enough so we now provide online payments as well.
Overall the average our clients are very happy with us what makes us also very happy. We could easily manipulate this but rest assure, we are strong believers that honesty is key to a healthy business. What you read is exactly the results we got.
Thanks for reading.
